Terms & Conditions

Last updated: 3 October 2026

These terms apply to everything you buy from ThornBloom Studio. Please read them before you order. They describe what we make for you, how long it takes, what is included, and what is not.

1. What ThornBloom Studio sells

ThornBloom Studio is a done-for-you wedding stationery studio. You choose a suite, you send us your details, and the studio sets every piece for you. You are not buying a file to edit and you are not buying software. There is nothing for you to open, personalize or design.

Digital delivery is the default. Where you choose a printed and shipped option arranged through the studio’s printing partners, or purchase a listed printed product, physical goods are shipped to you. Otherwise every order is delivered as digital files. Printing is covered in section 12.

2. What you receive

• Pieces made for print are delivered as print-ready PDFs at 300 DPI, with bleed marks, sized for their piece type.
• Most pieces can also be printed and shipped through the studio’s printing partners, by quote. See section 12.
• Mobile pieces are delivered as high-resolution images, ready to send by text, email or messaging app.
• A ThornBloom wedding website, where your suite includes one, is hosted by us and live from the day you buy it.

Your files are yours to keep. There is no expiry on them, no access window, and no platform you have to log into in order to keep them.

3. How your order is produced

A suite is delivered in stages, because a couple ordering ten months out does not yet have a guest list. Each stage has its own intake, its own proof and its own included refinements:

• Save-the-Dates
• The Invitation Suite
• Day-Of Details: including table numbers, which are pre-made 1 to 20 and need only your table count
• Guest List & Seating: seating chart and place cards
• Thank-Yous

You send the details for a stage when you have them. Nothing has to be decided at the time of purchase.

4. Proof turnaround

Your proof arrives within two business days of that stage’s details reaching us. Guest List & Seating takes three business days.

The clock starts when your details arrive, not when you order. If you buy today and send us nothing, nothing is produced and no turnaround has begun. Each stage is timed separately, from its own submission.

“Business days” means Monday to Friday, excluding United States public holidays.

5. Proofs, revisions and approval

Two revisions are included for each piece, once you have sent that stage’s details. Each revision is one round: a set of changes to a piece, sent together, however many changes it contains.

A revision is a change to something you already told us. If the proof matches the details you sent and you would like it different, whether that’s different wording, a name added, a time moved, or a line rephrased, that is a revision, and it uses one of your two included rounds.

If you want changes beyond the two included rounds

We quote you first, and no work begins until you have agreed to that quote. You will never receive an invoice for work you did not ask for, and nothing is charged without your agreement.

You can decline a quote. If you do, the two rounds you have already had stand. Your pieces stay exactly as they were at the end of your second round, finished and yours to use. Declining leaves nothing half-made and does not affect any other stage of your order.

We do not publish a fixed price for further rounds, because they are not a fixed job: changing one word is not the same work as re-setting a seating chart for ninety guests. Quoting is how we avoid charging the same for both.

There is no set turnaround on a quote. It depends what you are asking for. Nothing is running while you decide, and your order is not held up by a quote you have not answered.

We never quote for our own mistakes. See section 6.

Nothing is final until you approve it. A proof exists precisely so that a misspelled surname is caught on a screen rather than on 120 printed cards.

6. If the mistake is ours

You are never charged to correct something we got wrong, and it never uses up an included round. However many rounds it takes, however far into your order we are.

One question settles it: does what we sent you match what you sent us?

If it does not, it is ours to fix, free: a name misspelled that you spelled correctly, a wrong date or venue against what you sent, a guest dropped or listed twice, a guest at the wrong table against your own chart, a typo we introduced, the wrong collection applied, or a file that will not print properly. If you gave us an instruction that could be read two ways and we read it the other way, we would rather set it again than argue about who meant what.

7. There is no deadline on your order

We accept your details for as long as you need. There is no fulfilment window, no expiry date and no deadline to beat. Send the details for each remaining stage whenever you are ready: next month, next year, the year after.

Stages you have not claimed are not forfeited. They are waiting, at no extra charge, however long the gap.

What we cannot do is produce a stage faster than the turnaround above. There is no expedited or rush service. If your wedding is close, send your details as early as you can.

8. Your wedding website

Where your purchase includes a ThornBloom wedding website, it is delivered when you buy it: your dashboard opens, and your site builds itself the moment you add your details, with no proof cycle. That is delivery on day one.

9. Refunds

Refunds are covered in full on our Refunds & Cancellations page, which forms part of these terms.

10. What you may do with your files

Each purchase grants you a personal licence to use the finished files for one wedding or event. Under that licence you may:

• Have your files printed for your own wedding or event, as many times as you need
• Send the mobile pieces to your guests
• Keep the files indefinitely

You may not:

• Resell, redistribute, sublicense or share the files with anyone outside your own wedding
• Use them commercially, including selling printed stationery to clients
• Claim the artwork as your own, or extract the artwork for separate use

Wedding planners and event professionals ordering for a client need a separate order for each client’s wedding. For anything larger, write to us.

11. Your guest list and personal details

What we collect, why, and how to have it removed is set out on our Privacy Policy, which forms part of these terms.

12. Printing

Your files are delivered print-ready. Most pieces can also be printed and shipped through the studio’s printing partners, by quote. Write to info@thornbloomstudio.com with the collection, suite or pieces, rough quantities, your wedding date and your destination, and we will reply with a quote. Printed orders ship to the United States and Canada only. A listed printed product shows its price on the product page. The wedding website is digital only and is never printed.

We are not responsible for the results of any printing that was not arranged through the studio, including colour reproduction, paper choice or trimming. If a file itself is faulty, that is ours to fix under section 6.

13. Changes to these terms

We may update these terms. The version that applies to your order is the one published on the day you ordered. Material changes will be dated at the top of this page.

14. Contact

Write to info@thornbloomstudio.com. We answer within one business day.