Refund and Returns Policy

Last updated: 3 October 2026

Every ThornBloom suite is set for one couple, around one wedding. That shapes how refunds work here, and we would rather explain it plainly than bury it.

The short version: if we have not started work, you get your money back, with no deadline on that. Once something has reached you for a stage, that stage cannot be taken back.

Before we have started: a full refund, no time limit

If you have bought a suite and we have not produced anything for you, write to us and we will refund you in full.

There is no window on this. If you bought a year ago, sent us nothing, and have changed your mind, that is a refund. We have not done any work, so there is nothing for you to pay for.

Once we have started

A stage stops being refundable once something has reached you for it: a proof, or your final files, whichever comes first.

The proof part sounds early, so here is the reasoning. The proof is the work. By the time you are looking at one, the studio has already set every piece for that stage: your names, your wording, your spacing, your details, placed into artwork and checked by a person. That work is spent whether the proof is approved, revised, or never opened again.

A few pieces have nothing to proof. An envelope liner carries no wording of its own; table numbers are set from a count. Those are simply set and delivered, so for them the line falls when the files arrive.

Suites delivered in stages

Most suites arrive in stages, over months. Partway through, you may have received only some of the pieces you paid for.

The price you paid is for the suite, not for each piece as it lands. So once work has begun, we do not refund the balance of a suite that is partway through.

Nothing you have paid for is lost. The stages still to come are not cancelled or forfeited. They are waiting, with no deadline on them. Send the details whenever you are ready, and we will set each one as it arrives, at no extra charge, however long the gap.

If you are partway through and something has stalled, whether you are not sure what to send, your date has moved, or a piece did not land the way you hoped, write to us before you think about a refund. Nearly every time, the answer is a stage we can set for you today.

Your wedding website

A ThornBloom wedding website is delivered when you buy it: your dashboard opens, you fill in your information and your site builds itself the moment you add your details, with no proof cycle. That is delivery on day one, so the website is not refundable after purchase.

That applies whether you bought it on its own or as part of a suite that includes it. In that case the suite is not refundable either once your website has been created, even if you have not yet sent a single detail for the printed pieces.

One exception. If your website has a technical fault we cannot put right, we will refund it. Not a design preference or a change of heart: a fault. Tell us what is wrong and we will try to fix it; if we genuinely cannot, you get your money back for the website.

If something is not right, that is not a refund conversation

If your proof has a wrong date, a misspelled name or a line that reads oddly, send us your notes and we will fix it. If it does not match what you sent us, that is our error and it is free. If it matches and you would like it different, that is one of your included revisions.

Two revisions are included for each piece, once you have sent that stage’s details. If you would like more than that, we quote you before any work starts, and nothing is charged unless you agree to it. You can decline, and your pieces stay as they were at the end of your second revision.

If the proof does not match what you sent us, that is our error. We fix it free, however many rounds it takes, it never counts against your two, and we never quote for it.

Duplicate orders

If you accidentally ordered the same thing twice, write to us within 24 hours and we will refund the duplicate.

How to ask

Write to info@thornbloomstudio.com with your order number and the email address you ordered with. We answer within one business day.